The transfer, or removal, of human remains is one of the most sensitive and visible duties of the funeral service professional. Families often form their first impressions of a funeral home during this process. Proper training in transfer and removal protocols ensures that every interaction is handled with dignity, safety, and professionalism.

This course provides funeral professionals with a detailed understanding of best practices for removals from residences, hospitals, nursing facilities, accident scenes, and other locations. Participants will learn about proper equipment usage, infection control and OSHA compliance, communication with families and healthcare staff, and techniques for handling challenging environments or circumstances. Emphasis is placed on respect for the deceased, sensitivity to the bereaved, and risk management for staff safety.

Through a combination of standards, real-world scenarios, and practical techniques, this course equips participants to conduct transfers that are safe, efficient, and compassionate, setting the tone for all subsequent services.

Learning Outcomes:

Through eight focused modules, participants will learn how to:

Demonstrate proper transfer and removal techniques that ensure safety and dignity.
Identify OSHA and infection control standards applicable to removals.
Apply professional communication skills with families, healthcare staff, and first responders.
Select and use the appropriate equipment for various removal situations.
Implement risk mitigation strategies when working in complex or hazardous environments.
Uphold ethical and professional standards to create positive first impressions of funeral service.