FTC Funeral Rule Compliance for Funeral Home Staff

FTC Funeral Rule Compliance for Funeral Home Staff provides funeral service professionals with a clear and practical understanding of the Federal Trade Commission’s Funeral Rule and how it applies to daily operations within a funeral home. The Funeral Rule establishes consumer protections that require transparency in pricing and allow families to select only the funeral goods and services they want.

This course explains the purpose of the Funeral Rule, when it applies, and how funeral home employees must respond when discussing funeral arrangements, prices, and merchandise with families. Participants will learn the proper use of required price lists, including the General Price List (GPL), Casket Price List (CPL), and Outer Burial Container Price List (OBCPL), as well as the disclosures that must be provided to consumers during the arrangement process.

Through practical examples and real-world scenarios, the course addresses common compliance risks such as telephone price inquiries, embalming disclosures, third-party merchandise purchases, and the proper completion of the Statement of Funeral Goods and Services Selected. Emphasis is placed on ensuring that all staff members—licensed and non-licensed—understand their role in maintaining compliance and protecting the funeral home from potential regulatory violations.

Designed as an onboarding training program for funeral home employees, this course promotes ethical service, regulatory compliance, and professional transparency when working with families.

Learning Outcomes:

Through eight focused modules, participants will learn how to:

• Explain the purpose of the FTC Funeral Rule.
• Identify situations where the Funeral Rule applies.
• Understand requirements for telephone price disclosures.
• Recognize prohibited practices under the rule.
• Apply the Funeral Rule in everyday interactions with families.